WorkSafe BC FAQ's

Do I need a doctor’s referral for WorkSafeBC physiotherapy? Answer: You should report your injury to your employer and WorkSafeBC, and see a doctor to have your injury assessed and documented. Once you have a WorkSafeBC claim number, you can typically book physiotherapy directly. If you’re unsure, give us a call and we can walk you through the steps.

Is my treatment fully covered by WorkSafeBC? Answer: If your claim is accepted and treatment is approved, WorkSafeBC usually covers the cost of your assessment and follow-up visits. Coverage details are determined by WorkSafeBC, not the clinic.

What if my claim is still pending? Answer: You can still book an appointment, but you may be responsible for payment until your claim is approved. Once WorkSafeBC confirms coverage, billing may be adjusted according to their policies.

How soon after my injury should I start physiotherapy? Answer: The sooner we can assess and begin appropriate treatment, the better. Early intervention can help reduce pain, prevent stiffness, and support a smoother return to work.