We are looking to add to our front desk team at ProActive Physiotherapy. We have a large inter-disciplinary clinic in West Kelowna and Peachland including Physio, RMT, Kinesiology and Osteopathy. We are well known in the community for our quality care and our focus on patient-centered care.
The front desk coordinator is the backbone to our clinic as the first point of contact to schedulling to billing to problem solving and more! The successful candiate will be diligent, reliable and above all a superior multitasker.
Duties:
- Greet and welcome patients and visitors with a friendly and professional demeanor
- Answer phone calls and direct as needed
- Schedule appointments and maintain the clinic calendar
- Assist with patient registration, including verifying insurance information
- Collect and process payments
- Bill 3rd party insurers via Teleplan, online portals and Jane
- Maintain patient records and ensure they are accurate and up-to-date at all times
- Handle incoming and outgoing mail, emails, and faxes
- Perform general administrative tasks such as filing, photocopying, and data entry
Requirements:
- Strong attention to detail and accuracy
- A proactive attitude
- Previous experience working with "Jane" or similar system is preferred
- Previous experience working in a physio, chiro or medical office where you were responsible for 3rd party insurance billing
- Previous experience billing ICBC and WSBC
- Excellent phone etiquette and customer service skills
- Strong organizational skills with the ability to multitask effectively
- Ability to work well in a team environment and collaborate with others
Please submit your resume highlighting relevant experience and lets talk! Contact us today.
